Job Description
Customer Service Coordinator (New Homes)
 
An exciting opportunity has just come in! We are looking for x2 Customer Care Coordinators for a Permanent/Temp to Perm position for our prestige client in Leatherhead.
 
This opportunity is available ASAP for the right candidates working with the customer service team providing a high level of care to the customers post occupation.
 
The role:
  • Process work sheets from Customer Service visits, assess works required and manage rectification, issue defect notices to sub-contractors.
  • Maintain the Customer Service Database, log all calls and complete all reports and administration documents as required.
  • Ensure Operatives diaries are manages, book in works and act on feedback.
  • Book the Welcome meetings within 3 days of completion with the customer.
  • Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser
  • Ensure that any major issues are reported to the Senior Customer Service Manager immediately
  • Identify common complaints/defects and report to Senior Customer Service Manager
  • Ensure that all NHBC resolutions are escalated and communicated appropriately
What we offer:
  • £28,000 - £32,000 a year (Full Time & Experience Dependant) 
  • Flexible Morning Start Times ( 0700 - 0900)
  • Mon to Fri (No Weekend Work)
  • 5-3 Days a Week Flexibility (Full Time Preferred but not essential) 
  • 25 Days Holiday + Bank Holidays (Increased with Service Years)
  • Bupa Medical (After Probation)
  • Company Pension 
  • Annual Bonus (Performance Related) 
What we are after:
  • Ability to demonstrate excellent communication skills
  • Ability to display a tactful and assertive attitude
  • Ability to handle complaints and difficult situations
  • Good awareness of Health & Safety in construction
  • Excellent problem solving and decision making skills
  • Ability to remain calm and patient whilst working under pressure
  • Have strong organisational, people management, planning and negotiation skills
  • Must be IT Literate
  • General Administration Experience
If this sounds like the right job for you apply now and we will be in touch to discuss your application