Customer Service Coordinator (New Homes)
An exciting opportunity has just come in! We are looking for x2 Customer Care Coordinators for a Permanent/Temp to Perm position for our prestige client in Leatherhead.
This opportunity is available ASAP for the right candidates working with the customer service team providing a high level of care to the customers post occupation.
The role:
- Process work sheets from Customer Service visits, assess works required and manage rectification, issue defect notices to sub-contractors.
- Maintain the Customer Service Database, log all calls and complete all reports and administration documents as required.
- Ensure Operatives diaries are manages, book in works and act on feedback.
- Book the Welcome meetings within 3 days of completion with the customer.
- Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser
- Ensure that any major issues are reported to the Senior Customer Service Manager immediately
- Identify common complaints/defects and report to Senior Customer Service Manager
- Ensure that all NHBC resolutions are escalated and communicated appropriately
What we offer:
- £28,000 - £32,000 a year (Full Time & Experience Dependant)
- Flexible Morning Start Times ( 0700 - 0900)
- Mon to Fri (No Weekend Work)
- 5-3 Days a Week Flexibility (Full Time Preferred but not essential)
- 25 Days Holiday + Bank Holidays (Increased with Service Years)
- Bupa Medical (After Probation)
- Company Pension
- Annual Bonus (Performance Related)
What we are after:
- Ability to demonstrate excellent communication skills
- Ability to display a tactful and assertive attitude
- Ability to handle complaints and difficult situations
- Good awareness of Health & Safety in construction
- Excellent problem solving and decision making skills
- Ability to remain calm and patient whilst working under pressure
- Have strong organisational, people management, planning and negotiation skills
- Must be IT Literate
- General Administration Experience
If this sounds like the right job for you apply now and we will be in touch to discuss your application